Frequently Asked Questions

How can we help?

WHEN WILL MY REGULAR SERVICE BE DONE?

Official Pest Prevention will give you a reminder call the day before we are scheduled to service your home. Although it is not necessary for customers to be home during service, the regular service day can be changed by calling our office and making new arrangements.

DO WE HAVE TO BE HOME WHEN THE TECHNICIAN ARRIVES?

No, in fact, the majority of our customers receive service while they are at work or away from home. As long as the exterior is accessible (gates unlocked, dogs tied or removed) service can be performed in a customer’s absence.

HOW DO I KNOW THAT SERVICE WAS PERFORMED IF I'M NOT AT HOME?

After completing your pest control service, your technician will leave your payment invoice as well as a self addressed envelope on your door. Be sure that your spouse, children, and others living in your home, know where to put these items should they return home before you.

WHAT HAPPENS IF PESTS GET INSIDE AGAIN AFTER MY SERVICE HAS STARTED?

Your service is 100% satisfaction guaranteed! Simply call the Official Pest Prevention office and a representative will schedule an appointment to re-service the problem areas of your home at no charge.

HOW CAN I SCHEDULE AN INSIDE APPOINTMENT WHEN I'M AT WORK DURING BUSINESS HOURS?

Our regular services are performed between the hours of 6 a.m. and 4:30 p.m., we are usually able to accommodate any schedule please give us a call.

WHY DO YOU HAVE TO COME BACK THIRTY DAYS AFTER THE INITIAL TREATMENT IS PERFORMED?

Our initial service will control most adult pests, however we return to take care of those that escaped the first treatment and to prevent the emergence of pests hatching from protective egg sacks.

WHAT HAPPENS IF FOR SOME REASON MY TECHNICIAN IS UNABLE TO SERVICE THE BACKYARD?

If your technician is unable to access the backyard, he or she will service the front yard and leave a written explanation of what took place. The customer is responsible for scheduling another appointment for the backyard to be serviced, which will be done at no charge.

WHAT IF I WANT SERVICE PERFORMED DIFFERENTLY AT MY HOME?

Official Pest Prevention is happy to change the service routine at your request. By phone our staff can add special instructions to your account that will direct your service technician and ensure your service is done as you like.

WHAT DO YOU DO WHEN IT'S RAINING?

Each time a technician services your home he or she will use materials designed specifically for that day’s weather. Official Pest Prevention stocks a wide variety of materials for use in extreme heat, heavy rain, and exceptionally low temperatures making your pest control service effective regardless of the weather conditions.

WHEN IS PAYMENT DUE AND WHAT HAPPENS IF IT'S LATE?

Payment is due ten days after service is rendered. There is a $10 late fee applied to all services that remain unpaid after thirty days. Payment can be made to your technician at the time of service, by mail, over the phone with a credit card, or through our electronic funds transfer program.

WHEN SHOULD I SEE RESULTS?

This is perhaps the most difficult question of all, because every home is vulnerable to pests in different ways. While Official doesn’t guarantee that pests will disappear immediately or within a specific time period, we do guarantee to provide free services in between your regularly scheduled treatments until satisfactory results have been delivered.

WHAT DO I DO IF I'M NOT SATISFIED WITH MY PEST CONTROL SERVICE?

Communications is the key ‘ If we don’t hear from you, we assume that service is being performed to your satisfaction. If at any time you are unhappy with service results, please call and explain the problem so we can resolve the issue and serve you better in the future.